Latest Reviews for International Travel Insurance
Date Submitted: February 25, 2010
Travel Insurer: Access America
Coverage: 6 out of 10
Claims: 3 out of 10
Customer Service: 5 out of 10
Cost: 8 out of 10
Recommend: No
Review: takes threats to collect
My husband and I purchased tickets and ins for a trip to Macedonia to visit friends working there. Several days later, the friend was diagnosed with breast cancer, evacuated to London and then home for surgery and treatment. He also left his job. We filed for reimbursement after reading the policy "when a friend or family member becomes unable to host you". They requested so much documentation it was embarrassing for us to keep asking our friends. Finally our local insurance man, said "just cc a letter to the Oregon (our state of residence) Insurance Commission and you'll get results". And voila, a couple of weeks later we had 2 checks in the mail for the total amt of our 2 tickets.
Try it!
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Submitted by: kathy
63 year-old   ::   Female Reviewer   ::   north bend, Oregon

Date Submitted: February 11, 2010
Travel Insurer: Access America
Coverage: 1 out of 10
Claims: 2 out of 10
Customer Service: 1 out of 10
Cost: 2 out of 10
Recommend: No
Review: Don't believe what they tell you!!!
My husband and I were on a trip out of the country and we purchased access america for our travel protection insurance. We received a call from our son telling us our daughter-in-law was in the hospital and in surgery. It should have been a 2 hour but was already 7 hrs. He called back shortly and said she had stage IV cancer and he needed us there asap. He was crying so hard it was hard to comprehend it all. We were in a small country that has 3 airlines with one flight out and one in each day. We tried all airlines and the only one we could get out the next day was first class to dallas and coach on to our destination. We had to get out. It ended up that I was at our sons for two months caring for my daughter-in-law while my son worked. I called Access America while I was there and they said all I needed was a doctors letter that we were needed there. I talked to her doctor and that was no problem. However due to her illness I was unable to start the claim until 5 months later and had to leave again before finishing the paperwork. My daughter-in-law died 2 months later. I stayed with our son for some time. All total in 8 months I was home for 3 weeks. When I finally filled out the paper work, attached my doctor's letter and sent it in it was 4 months after she died. We were with our soon for the holidays when I got a call from Access America saying they would not pay for our airfare from the little country to our son's home (that was all we were asking for) because I didn't have enough documentation that I was needed there. I asked if a picture of the headstone would meet their requirements. She was rude and didn't care. DON'T BUY THIS INSURANCE THEY DO NOT LIVE UP TO WHAT THEY TELL YOU!!
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Submitted by: Sad and angry!
56 year-old   ::   Female Reviewer   ::   Colorado Springs

Date Submitted: February 6, 2010
Travel Insurer: Access America
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: I Bought What?
The worst part about Access America, in my opinion, is that their coverage for Trip Protector is added on to any ticket purchased on Orbitz if you don't uncheck the box. Of course it is a very crowded site, with many options to check, and apparently uncheck. Why should I have to uncheck something I don't want to pay for? I even looked for the box this time, and didn't see it. I only found out I was being charged after check out, on my receipt. Then, of course, one has to call Orbitz and be transferred to Access America to cancel something you never wanted in the first place. I'm sure most people just go through and pay and don't notice, and Access America and Orbitz split up your $39. It should be illegal to have any box prechecked on any e commerce site.
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Submitted by: MC
47 year-old   ::   Male Reviewer   ::   Brooklyn

Date Submitted: February 5, 2010
Travel Insurer: Access America
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: COMPLETE SCAM
I purchase travel insurance from Access America along with my airline ticket — a few weeks later my father was diagnosed with lung cancer. I sent the company a letter from my father’s oncologist — clearly stated when he was diagnosed well AFTER the tickets had been purchased.

Ironically, all other family members — who DID NOT purchase insurance have been able to refund their airline tickets. I would have been better off not buying insurance. When I googled “Access America” and scam or fraud… several stories popped up. I was wondering what other people’s experience has been with Access America or any other travel insurance company, for that matter. Please investigate for yourself before purchasing.
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Submitted by: Julie
34 year-old   ::   Female Reviewer   ::   Riverside

Date Submitted: January 12, 2010
Travel Insurer: CSA Travel Protection
Coverage: 8 out of 10
Claims: 9 out of 10
Customer Service: 9 out of 10
Cost: 6 out of 10
Recommend: Yes
Review: Excellent claim service
My wife and I were scheduled to fly from Miami to Madrid and connect to Istanbul for a cruise. Our flight from Miami was cancelled at the last minute due to technical problems. The airline rescheduled us on a different carrier early the following day. Since the ship remained in Istanbul overnight we were able to reach it just before it sailed. When we returned to the U.S. we filed a claim with CSA for the portion of the cruise fare representing our lost day. CSA honored the claim and paid us within one week.
Comments [ 0 ]
Submitted by: Steve
73 year-old   ::   Male Reviewer   ::   Boca Raton, FL

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