| Date Submitted: | November 10, 2008 |
| Travel Insurer: | CSA Travel Protection |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | CSA calls Hurricane Ike - a foreseeable event?! To make a long story short, my husband and I had to cancel a trip to the Carribean less than 24 hours before departure due to Hurrican Hanna and we had no travel insurance. We booked another trip to the Texas shore beginning the next day - dumb move - Hurricane Ike came thru shortening our vacation to 3 days. We purchased travel insurance from CSA - another dumb move. We were denied coverage because "the last day to purchase a policy providing losses related to Hurricane Ike was 8/31/08. At that time, this was a named-storm, and no longer an unforeseen event." They took our money for the insurance even though we said why we were purchasing this. We lost the rental money on the condo, had to pay additional hotel expenses, drive to San Antonio, and Delta airlines charged us for change fee. What an expensive 3 day vacation! Do you really think that someone would deliberately travel to an area where there is a foreseeable event? Be careful -hurricanes are sometimes named weeks in advance. Since this is now a foreseeable event according to CSA, don't bother buying any insurance. Very disappointed in this company. My husband and I along with the companies we work for will no longer be using CSA. |
| Submitted by: | DP 50 year-old :: Female Reviewer :: USA |
1 comments for this review
| Comment by: CSA Travel Protection From: San Diego, CA March 11th, 2009 |
CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the Better Business Bureau, U.S Travel Insurance Association and Travel Industry Association, among other trusted industry groups. CSA's official position is to afford coverage whenever possible, but travel insurance (like any other insurance policy) does not cover every circumstance. We're sorry we could not be of assistance in this case. CSA pays tens of thousands of claims each year, and we have many testimonials from satisfied customers. If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to contact CSA at csa@csatravelprotection.com. |
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