| Date Submitted: | October 3, 2008 |
| Travel Insurer: | CSA Travel Protection |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | CSA is a Rip-off do not use them! I purchased travel insurance for peace of mind, if something should go wrong with my trip. Well something did go wrong and I had my pocket picked in St. Petersburg Russia on my first day of arrival. It had my ID and credit cards and a lot of cash. Suddenly I was with very little money only enough to last a day or two. I had to go thorough extreme red tape to get money from my credit card company, and I spent days dealing with multiple police reports, so I could make an insurance claim. I also contacted CSA through email telling them I was in despite trouble and needed emergency cash immediately… They never helped me! After about four days of this and not getting my credit card in time. I realized if I did not return home immediately I would become destitute without money in a country I couldn’t even speak the language. With great sadness I had to cancel my trip. When I returned home I spent hours gathering up information and composing a detailed report of my situation and experience along with a police report of my losses. After two weeks I heard back from them telling me they are giving me essentially nothing! They are cold-blooded people who do not care about your misfortune; they are only interested in getting your money. DO NOT USE THEM! |
| Submitted by: | E.S. 60 year-old :: Male Reviewer :: San Diego |
3 comments for this review
| Comment by: CSA Travel Protection From: San Diego, CA March 11th, 2009 |
CSA Travel Protection, founded in 1991, is a reputable travel insurance company held in high regard among consumers and travel professionals alike. In addition, the company is a member of the Better Business Bureau, U.S Travel Insurance Association and Travel Industry Association, among other trusted industry groups. CSA's official position is to afford coverage whenever possible, but travel insurance (like any other insurance policy) does not cover every circumstance. We're sorry we could not be of assistance in this case. CSA pays tens of thousands of claims each year, and we have many testimonials from satisfied customers. If you have additional questions as to why this claim was denied, CSA's policies or travel insurance in general, please feel free to contact CSA at csa@csatravelprotection.com. |
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