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Don't go there...
This company is ridiculous. We took out rental insurance from them (via Orbitz) for a trip to Costa Rica, and upon arriving there, was told at the rental counter that the insurance “was not valid” in Costa Rica. We spoke with Access America support staff upon our return, and they said that their insurance is often not acknowledged as valid in Latin American countries, and promised a full refund after I fax them the bill. A few days after faxing, I called and was told I wouldn’t be getting a refund. So I spoke with a manager who again said I’d receive a refund once I sent a cleaner copy of the rental receipt. After emailing them a copy, I received an email stating that they couldn’t refund me since I’d requested a refund more than 10 days after purchasing the policy. Of course, no one mentioned this when I bought the insurance 3 months prior to our trip. And, why didn’t any of the 3 employees I spoke with mention this while as they asked for receipts, promised refunds, and generally gave me the run-around??!! No refund ever came. This company is disorganized and a joke. I have no idea why Orbitz works with them. I would never, ever get insurance from them again, especially if traveling south of the U.S.
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