| Date Submitted: | June 28, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 9 out of 10 |
| Claims: | 9 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | Yes |
| Review: | Flexibility was key for us My wife and I were traveling for an international adoption. Our first trip was cancelled, due to a hospitalization of the child we were adopting. The cost of the cancellation was the same as the cost of the travel insurance, so making a claim didn't make sense. We were allowed to cancel our insurance (same day as travel), nothing to fill out. We purchased insurance for our 2nd trip - again, the trip was cancelled. The cost of cancellation was going to be larger, so AA sent us the claim forms quickly. We scheduled a 3rd trip (whcih again was quickly cancelled), finally we were departing on our 4th trip. There ended up being no rescheduling fees, so we wanted to move our existing insurance from trip #2 to trip #4. A call to AA, and we were told we would need to provide our old and new itineraries. There was a need to expedite the process, which AA was able to complete (we were leaving in less than 48 hours). Through all stages, the customer support reps were very friendly, informed, and concerned with making sure that we received the coverage we had purchased. They could have very easily denied our request to change our coverage (since the original trip would have taken place 3 weeks earlier), but they changed our coverage with very few questions. |
| Submitted by: | Al-Pal 36 year-old :: Male Reviewer :: St. Paul, MN, USA |
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