| Date Submitted: | June 7, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Disappointing service I have reached an age in life where buying trip insurance has seemed to me to be a prudent idea, and I have used AccessAmerica as well as several other companies. In late December 2009 I bought insurance to cover a trip that I was proposing to take in March 2010, to visit friends, but within the US. Then, in an entirely unrelated development, but shortly before my planned departure, my brother underwent back surgery. When his recovery unexpectedly developed serious problems, I of course cancelled my trip to go visit him, and so informed the airline and the insurance company. Unfortunately the complications that set in during his recovery grew worse, and about a week after my cancellation, he died in the hospital. Shortly thereafter I put in a claim to seek a refund of my air fare -- the only expense I had incurred. After several months, howevr, AccessAmerica denied the claim, on the grounds that the problem that had led to his surgery was considered a "pre-existing condition." In a sense that was true, for his back problems had begun several years earlier. Still, the decision made by the doctors to have him undergo surgery was made well after my purchase of the insurance. |
| Submitted by: | Clifford 79 year-old :: Male Reviewer :: New Haven, VT |
1 comments for this review
| Comment by: mary From: oklahoma city, ok July 23rd, 2010 |
I've been working on a claim for my father and this SAME thing is happening. AccessAmerica is saying that it was a "pre-existing" condition and that they needed a more formal note from the physician than the death certificate! |
 |
|
Related Sites & Information |
|