Access America

Date Submitted: March 12, 2010
Travel Insurer: Access America
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Don't buy this!!!!!
I had to cancel a plane flight in February because my 79-year-old mother got hepatitis. Gathered all the forms and sent a claim to Access America. When I called a week later, the runaround began. They're swamped with claims, call back in a week, try again in a week, no adjusters are available right now, your claim just isn't here and we don't know why. The excuses go on and on and on. It's been a month, I've submitted the claim twice, and I have yet to even get assigned a claim number.
Submitted by: Lydia
48 year-old   ::   Female Reviewer   ::   Casa, AR

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