| Review: |
Don't believe what they tell you!!!
My husband and I were on a trip out of the country and we purchased access america for our travel protection insurance. We received a call from our son telling us our daughter-in-law was in the hospital and in surgery. It should have been a 2 hour but was already 7 hrs. He called back shortly and said she had stage IV cancer and he needed us there asap. He was crying so hard it was hard to comprehend it all. We were in a small country that has 3 airlines with one flight out and one in each day. We tried all airlines and the only one we could get out the next day was first class to dallas and coach on to our destination. We had to get out. It ended up that I was at our sons for two months caring for my daughter-in-law while my son worked. I called Access America while I was there and they said all I needed was a doctors letter that we were needed there. I talked to her doctor and that was no problem. However due to her illness I was unable to start the claim until 5 months later and had to leave again before finishing the paperwork. My daughter-in-law died 2 months later. I stayed with our son for some time. All total in 8 months I was home for 3 weeks. When I finally filled out the paper work, attached my doctor's letter and sent it in it was 4 months after she died. We were with our soon for the holidays when I got a call from Access America saying they would not pay for our airfare from the little country to our son's home (that was all we were asking for) because I didn't have enough documentation that I was needed there. I asked if a picture of the headstone would meet their requirements. She was rude and didn't care. DON'T BUY THIS INSURANCE THEY DO NOT LIVE UP TO WHAT THEY TELL YOU!! |
