| Date Submitted: | September 22, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Access America is Fraud We purchased this "insurance" through JetBlue last May when we bought tickets to travel to Washington D.C. for August. In early July, my wife suddenly started having headaches and a CT scan found a mass. To make a long story short, she had an emergency craniotomy and a diagnosis of brain cancer. Of all the things to deal with I went about cancelling the trip. Since we had the insurance I figured it would be no problem. I filed the claim and received some forms back. I filled them out includinga letter from her doctors and the hospital explaining the situation. Bottom line is that the claim simply keeps getting rejected for lacking some small piece of information (how much do they seriously need to know?). Now they say that we need to PROVE that a craniotomy to remove a malignant brain tumor was an "emergency" and not a planned operation. Seriously? This company's M.O. is to simply deny, deny, deny until the suckers give up and go away. To their credit, JetBlue reimbursed us directly for the cost of the tickets when I contacted them to complain about the treatment their partner gave us. I simply gave up trying to get anything from Access America. Save your money, these guys are useless. |
| Submitted by: | Steve 40 year-old :: Male Reviewer :: Sacramento, CA |
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