Access America

Date Submitted: July 2, 2009
Travel Insurer: Access America
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Refuses to pay legitimate claim!
I recently planned a trip to NYC to visit my Dad who was in a nursing home. Concerned that I might have to extend my stay, I took out a policy. As it turned out, my father became suddenly ill (vomiting blood, etc.) and was hospitalized. I decided to move up my travel date. I checked with AA first to be sure I was covered...they said yes. Contennintal charged me an additional $770 to rebook. When I filed my claim, AA denied it saying my father's illness was a"prexisting condition". My father's only preexisting condition was old age.This was an acute condition and therefore a legitimate claim and they knew it!. I will never use AA again and would advise others to avoid them as well.
Submitted by: Tony
63 year-old   ::   Male Reviewer   ::   Washington State

 0 comments for this review

Your Name
(required)
Your City, Country, etc.
(required)
Your Email Address
(Not published - required)
Your Comment