| Date Submitted: | June 7, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Made the Worst Experience of my Life Even Worse My horror story took place in May 2006 but everyone needs to be warned. My 80-year-old mother became ill while we were on an Amazon River cruise and had to be hospitalized in Manaus, Brazil. Although the medical staff were wonderful and caring, the intensive care unit in the middle of a yellow fever area had no a/c or even windows or even screen on the windows. After days and days of pleading, Access offered "economy" class" tickets to the US when my mother recovered as she was receiving totally acceptable care. Access finally offered to arrange a medical air evacuation if I gave them, from Brazil, a $50,000 credit card deposit - who has that? They eventually agreed to bend their rules and take cash (Thank God for living in a small town with a home-town bank who trusted me for the paperwork on the loan!!!). After fighting them for 10 days I got my mother air lifted to the US but by that time she had slipped into a coma and had been placed on life support and dialysis. She bravely fought her way off the machines for 17 days in the US before I lost her. I spent over 9 more months arguing with Access over every aspect of coverage - with them paying virtually NOTHING - Every time I spoke with one of their employees I had to repeat the entire strory and NEVER got to talk to the same person more than twice. JUST THROW YOUR MONEY IN THE TOILET - much less painful and just as effective as Access America's insurance. |
| Submitted by: | LaCat 57 year-old :: Female Reviewer :: Louisiana |
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