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Access America Insurance is a SCAM
I purchased the insurance for five members of my family. My Mother fell and hurt her foot the day I purchased the insurance for her. I called Access America and told them it happened later the day I purchased the tickets and Insurance. They said NOTHING about not being covered on the first day. My credit card was charged the first day. On page 15 of 26 pages of claims information it was stated. The rep who took my claim instructed me to fill out all the papers she sent to me, not telling me that I was not covered!!!! We filled out all the papers... and there was tons,got the Dr. to fill out papers and sign his papers and sent it in. They again contacted me and told me I needed to send proof of purchase and the flight itenerary. I sent it to them...all this time assuming it was covered.
NO Word for six weeks...finally I called them and got a snotty customer rep on the line and she simply said " you were never covered" I called back several times to ask for a supervisor and all the times they either left me burn on hold or dropped the call. I was so mad at such poor service and professionalism. I finally got a call back from a Michele who said I could appeal on their website. She was not apologetic at all for their leading me on. AND Quess what?? No place to appeal on their website...like I was surprised.
Access America flight insurance is a joke and scam. They need to have that information up front or at least tell you that the first time you call in,instead of leading you on and asking you to fill out all those papers and being so rude!! No more flight insurance from them....beware air travelors!
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