| Date Submitted: | February 9, 2011 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Auto Insurance w/on-line rentals - Don't Do It!! I rented a truck on-line w/Budget, the same time I booked the airline tickets for my company's over the road technicians, headed to Canada. On the Budget website it ask do you want insurance so I clicked yes. Oh What a Mistake! It turns out the insurance company on this policy was Access America - such a Scam of a Company!! Needless to say, our guys were in an accident, and Access America say they don't cover Trucks!!!! They took our money knowing we rented a truck and then said too bad it was in the terms & conditions on the rental agreement web-page! How is this possibly legal to take money for insurance you have no intentions of covering??? Went to BBB, no help what so ever. So I thought I would post to warn as many people as possible, DO NOT DO BUSINESS WITH ACCESS AMERICA INSURANCE, THEY ARE NOTHING BUT A SCAM COMPANY, and will not pay off on your claim(s). Access America is NOT a reputable company, you might as well throw your money down the toilet, you'll get the same results. The loss of your money & nothing to show for it! Consumers Beware Of Access America Insurance!! |
| Submitted by: | Diana 49 year-old :: Female Reviewer :: Effingham |
1 comments for this review
| Comment by: Bree From: USA February 14th, 2011 |
Dear Diana, It's Bree with Access America's Help Team. Sorry your situation was not a covered reason. Our Collision Damage Insurance policy on rental cars does not extend to trucks, nor does it cover vehicles rented for business purposes. Please review your Certificate of Insurance, which outlines these exclusions. We encourage customers to review their policy thoroughly when they receive it so that they are comfortable with the insurance they have chosen to purchase. We also provide our 10-day free look to cancel their policy at no cost should they determine that the coverage they have purchased may not meet their needs. If you have additional questions, please contact us at help.team@accessamerica.com. |
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