| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 30 / 23 | 6 / 47 | 53 | 2.19 | 2.19 | 2.42 | 3.32 | 2.53 |
| Date Submitted: | June 28, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 9 out of 10 |
| Claims: | 9 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | Yes |
| Review: | Flexibility was key for us My wife and I were traveling for an international adoption. Our first trip was cancelled, due to a hospitalization of the child we were adopting. The cost of the cancellation was the same as the cost of the travel insurance, so making a claim didn't make sense. We were allowed to cancel our insurance (same day as travel), nothing to fill out. We purchased insurance for our 2nd trip - again, the trip was cancelled. The cost of cancellation was going to be larger, so AA sent us the claim forms quickly. We scheduled a 3rd trip (whcih again was quickly cancelled), finally we were departing on our 4th trip. There ended up being no rescheduling fees, so we wanted to move our existing insurance from trip #2 to trip #4. A call to AA, and we were told we would need to provide our old and new itineraries. There was a need to expedite the process, which AA was able to complete (we were leaving in less than 48 hours). Through all stages, the customer support reps were very friendly, informed, and concerned with making sure that we received the coverage we had purchased. They could have very easily denied our request to change our coverage (since the original trip would have taken place 3 weeks earlier), but they changed our coverage with very few questions. Comments [ 0 ] |
| Submitted by: | Al-Pal 36 year-old :: Male Reviewer :: St. Paul, MN, USA |
| Date Submitted: | June 7, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Disappointing service I have reached an age in life where buying trip insurance has seemed to me to be a prudent idea, and I have used AccessAmerica as well as several other companies. In late December 2009 I bought insurance to cover a trip that I was proposing to take in March 2010, to visit friends, but within the US. Then, in an entirely unrelated development, but shortly before my planned departure, my brother underwent back surgery. When his recovery unexpectedly developed serious problems, I of course cancelled my trip to go visit him, and so informed the airline and the insurance company. Unfortunately the complications that set in during his recovery grew worse, and about a week after my cancellation, he died in the hospital. Shortly thereafter I put in a claim to seek a refund of my air fare -- the only expense I had incurred. After several months, howevr, AccessAmerica denied the claim, on the grounds that the problem that had led to his surgery was considered a "pre-existing condition." In a sense that was true, for his back problems had begun several years earlier. Still, the decision made by the doctors to have him undergo surgery was made well after my purchase of the insurance. Comments [ 1 ] |
| Submitted by: | Clifford 79 year-old :: Male Reviewer :: New Haven, VT |
| Date Submitted: | June 3, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Rip Off...Coverage was worthless I purchased Access America travel insurance because I am in the military and there was alight chance that my deployment date would conflict with my travel dates. Unfortunatley the dates did conflict so I was forced to cancel my vacation and travel plans. After I provided documentation from my Commanding Officer stating the change in our operational schedule and my travel itenerary as requested, Access America determined that my claim was not a valid. I must have travel insurance confused with something else, but I thought it was suppose to cover you in the event you experience changes in your life that you have know control over. Comments [ 0 ] |
| Submitted by: | Access America is Worthless 30 year-old :: Male Reviewer :: San Diego |
| Date Submitted: | June 2, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Worthless-they don't have your back! I had purchased my tickets to Guinea, West Africa 5 months before departure. One month prior to departure the U.S. State Dept issued a warning strongly advising Americans not travel due to civil unrest. My month tour in Guinea was canceled as it was terribly unsafe. Did Access America care? Umm don't think so. They wanted nothing to do with me, and offered zero help. I tried multiple times- total waste of money, watch out! Now with the Icelandic Ash problem, I bet they cover nothing. Comments [ 0 ] |
| Submitted by: | love2travel 49 year-old :: Female Reviewer :: Northern California |
| Date Submitted: | May 18, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | I would not recommend them to travel up the street This is the WORST insurance company that I have ever had the pleasure of dealing with. They take your money $250 then don't want to help you and then act like they have NOt CLUE what's going on! I do NOT recommend them to anyone Comments [ 1 ] |
| Submitted by: | Lisa 29 year-old :: Female Reviewer :: Maryland |
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