| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 32 / 26 | 7 / 51 | 58 | 2.34 | 2.34 | 2.48 | 3.32 | 2.62 |
| Date Submitted: | May 17, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Access America: Fraud I bought travel insurance for my trip back in February 2009 and my bags were delayed for 3 days. I had all needed information, documents from the airline that bags were delayed, receipts, boarding passes, etc. I figured this is going to be easy but boy was I wrong. After filing for claim and sending all the required docs (and more) I got a letter from Access America that they require more docs and some docs that I already sent. They claim that what I had was not sufficient, they needed more from the airline. What I had was the only thing the airline would provide to me (Lufthansa so not some 3rd world country airline). So basically, they rejected my claim. I think they do this to everyone and rarely actually pay out the claim. They will be asking for documents forever until you just give up after wasting money on coverage and time dealing with them. Comments [ 1 ] |
| Submitted by: | Eric 35 year-old :: Male Reviewer :: New York |
| Date Submitted: | April 29, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 4 out of 10 |
| Cost: | 4 out of 10 |
| Recommend: | No |
| Review: | Good Luck Wife is 7 months pregnant. Doctor said two weeks ago she is ok to fly. Today swine flu was raised to phase 5 and she was diagnosed with diabetes so Doc now says no way to travel. Not to mention we were going to El Paso 15 minutes away from Mexico. Access America is fighting us every step of the way to get our money back. Comments [ 0 ] |
| Submitted by: | bungeeguy 26 year-old :: Male Reviewer :: Huntsville |
| Date Submitted: | April 22, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | BOGUS I AM COMPLETELY AND UTTERLY DISGUSTED WITH THIS SORRY EXCUSE FOR AN INSURANCE COMPANY AND THEIR INSENSITIVITY TO ANY GIVEN SITUATION. Access America would not accept my claim because they did not know the cause of death. After explaining the cause to the representative they still needed an incalculable amount of details, all of which were hard for me to deal with and given the situation I thought it was not worth it. To me I was better off forgetting the $2000.00 reimbursement. This is the maximum amount of reimbursement they would give me, even though my travel expenses were nowhere NEAR this amount. I spend more than $2000.00 traveling with my family every time, given I have a very large family. My sister had passed away at the age of 49. Nobody expected her to die. As painful as this was, dealing with this poor excuse for an insurance company was more painful. This hit my family hard and the fact that this company kept prying and wanting more details is simply sickening. It was not enough that I sent them the death certificate, they still needed more. Their needs are insatiable and they look for reasons, whatever they may be, not to pay your claim. I will never use their services again and I DO NOT recommend anybody else does. I spoke to multiple representatives. They were very rude and extremely insensitive. No matter how many travel invoices I sent them it wasn't enough. Comments [ 0 ] |
| Submitted by: | Maribel 45 year-old :: Female Reviewer :: USA |
| Date Submitted: | March 20, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | No Coverage I bought this insurance and it covered nothing. Lost bags and they covered nothing. KLM flew me in to Dubai instead of Abu Dhabi. They told me they would have ground transportation waiting for me but I had to find my own. I have sent copies of everything you can imagine and they say the receipt for the cab is not good enough and that my policy does not cover lost luggage. The policy they sent me makes it appear that it covers everything. This is a insurance scam in my eyes. They collect premiums but dont pay claims. Save your money or buy from someone else. Comments [ 1 ] |
| Submitted by: | Joe 37 year-old :: Male Reviewer :: Michigan |
| Date Submitted: | February 28, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Horrible service!!! I bought travel insurance from them. then my mother went into the hospital and I had to cancel. I have sent in the right forms, and called several times. They say they will call back but haven't. They said it would be determined by 2/24, but that date has come and gone. This company is a rip-off. I just spent money insuring another trip, what a waste. Comments [ 0 ] |
| Submitted by: | Traveler 59 year-old :: Female Reviewer :: Michigan |
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