| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 32 / 26 | 7 / 51 | 58 | 2.34 | 2.34 | 2.48 | 3.32 | 2.62 |
| Date Submitted: | July 17, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Fraud I booked a trip to Italy this past May. My father who has a history of lung cancer developed pneumonia and died. He was working and functioning up to the week of his death. He had had cancer for nearly 4 years. They denied the refund of the trip because he died from a "pre-existing" condition. How can there be a pre-existing condition to death? This means that no matter what a person dies of, unless he was hit by a bus, there will be no coverage. Worse than that is that the plain language of their contract does not exclude death as they claim, but to prove this I would have to spend thousands to sue them. They are just ignoring their own contractual obligation to pay and getting away with it. I will never use Orbitz again!!!!!!!!!!!!!! Comments [ 0 ] |
| Submitted by: | piovra 36 year-old :: Male Reviewer :: new yori |
| Date Submitted: | July 2, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Refuses to pay legitimate claim! I recently planned a trip to NYC to visit my Dad who was in a nursing home. Concerned that I might have to extend my stay, I took out a policy. As it turned out, my father became suddenly ill (vomiting blood, etc.) and was hospitalized. I decided to move up my travel date. I checked with AA first to be sure I was covered...they said yes. Contennintal charged me an additional $770 to rebook. When I filed my claim, AA denied it saying my father's illness was a"prexisting condition". My father's only preexisting condition was old age.This was an acute condition and therefore a legitimate claim and they knew it!. I will never use AA again and would advise others to avoid them as well. Comments [ 0 ] |
| Submitted by: | Tony 63 year-old :: Male Reviewer :: Washington State |
| Date Submitted: | June 26, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Rip Off Company! Should have read reviews first! Cold & insensitive company. Does not listen to reason or "extenuating" circumstances. Only want your money (and they keep it!!!) Husband had severe lower back pain & thought to be another kidney stone. Were watching closely. Pain worsened & consulted Dr. who ordered testing which could only occur AFTER our departure date. Had to make snap decision to cancel trip to have the tests. Access American deemed this as a "pre-existing condition" since pain went back two weeks (their limit). What's trip "insurance" for anyway?? If you could see an illness, death, or job loss, etc., coming your way, you wouldn't be planning a trip, would you? Never again!! Comments [ 0 ] |
| Submitted by: | Marty 50 year-old :: Female Reviewer :: Tennessee |
| Date Submitted: | June 25, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Tarveler be Warned: Access America a Rip Off I can't beleive this fraud of a company has gotten away with ripping off people for as long as they have. I was offered this as a service via delta.com (I'm surprised a company like DL offers 'em) Since return date might become iffy and subject to change hence why I purchased this. When I did have to change the return, DL charged me the 150.00 as I expected. I filed a claim with Access America who said OK, we'll contact you if we need further info. They never did, then denied my claim because I did not provide further info. If you google their name you'll see what frauds they are by all the postings out there from people with bad experiences with this company. Comments [ 0 ] |
| Submitted by: | Roy Manry 51 year-old :: Male Reviewer :: Albany, GA |
| Date Submitted: | June 7, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Made the Worst Experience of my Life Even Worse My horror story took place in May 2006 but everyone needs to be warned. My 80-year-old mother became ill while we were on an Amazon River cruise and had to be hospitalized in Manaus, Brazil. Although the medical staff were wonderful and caring, the intensive care unit in the middle of a yellow fever area had no a/c or even windows or even screen on the windows. After days and days of pleading, Access offered "economy" class" tickets to the US when my mother recovered as she was receiving totally acceptable care. Access finally offered to arrange a medical air evacuation if I gave them, from Brazil, a $50,000 credit card deposit - who has that? They eventually agreed to bend their rules and take cash (Thank God for living in a small town with a home-town bank who trusted me for the paperwork on the loan!!!). After fighting them for 10 days I got my mother air lifted to the US but by that time she had slipped into a coma and had been placed on life support and dialysis. She bravely fought her way off the machines for 17 days in the US before I lost her. I spent over 9 more months arguing with Access over every aspect of coverage - with them paying virtually NOTHING - Every time I spoke with one of their employees I had to repeat the entire strory and NEVER got to talk to the same person more than twice. JUST THROW YOUR MONEY IN THE TOILET - much less painful and just as effective as Access America's insurance. Comments [ 0 ] |
| Submitted by: | LaCat 57 year-old :: Female Reviewer :: Louisiana |
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