| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 30 / 23 | 6 / 47 | 53 | 2.19 | 2.19 | 2.42 | 3.32 | 2.53 |
| Date Submitted: | February 11, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 2 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Don't believe what they tell you!!! My husband and I were on a trip out of the country and we purchased access america for our travel protection insurance. We received a call from our son telling us our daughter-in-law was in the hospital and in surgery. It should have been a 2 hour but was already 7 hrs. He called back shortly and said she had stage IV cancer and he needed us there asap. He was crying so hard it was hard to comprehend it all. We were in a small country that has 3 airlines with one flight out and one in each day. We tried all airlines and the only one we could get out the next day was first class to dallas and coach on to our destination. We had to get out. It ended up that I was at our sons for two months caring for my daughter-in-law while my son worked. I called Access America while I was there and they said all I needed was a doctors letter that we were needed there. I talked to her doctor and that was no problem. However due to her illness I was unable to start the claim until 5 months later and had to leave again before finishing the paperwork. My daughter-in-law died 2 months later. I stayed with our son for some time. All total in 8 months I was home for 3 weeks. When I finally filled out the paper work, attached my doctor's letter and sent it in it was 4 months after she died. We were with our soon for the holidays when I got a call from Access America saying they would not pay for our airfare from the little country to our son's home (that was all we were asking for) because I didn't have enough documentation that I was needed there. I asked if a picture of the headstone would meet their requirements. She was rude and didn't care. DON'T BUY THIS INSURANCE THEY DO NOT LIVE UP TO WHAT THEY TELL YOU!! Comments [ 0 ] |
| Submitted by: | Sad and angry! 56 year-old :: Female Reviewer :: Colorado Springs |
| Date Submitted: | February 6, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | I Bought What? The worst part about Access America, in my opinion, is that their coverage for Trip Protector is added on to any ticket purchased on Orbitz if you don't uncheck the box. Of course it is a very crowded site, with many options to check, and apparently uncheck. Why should I have to uncheck something I don't want to pay for? I even looked for the box this time, and didn't see it. I only found out I was being charged after check out, on my receipt. Then, of course, one has to call Orbitz and be transferred to Access America to cancel something you never wanted in the first place. I'm sure most people just go through and pay and don't notice, and Access America and Orbitz split up your $39. It should be illegal to have any box prechecked on any e commerce site. Comments [ 0 ] |
| Submitted by: | MC 47 year-old :: Male Reviewer :: Brooklyn |
| Date Submitted: | February 5, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | COMPLETE SCAM I purchase travel insurance from Access America along with my airline ticket — a few weeks later my father was diagnosed with lung cancer. I sent the company a letter from my father’s oncologist — clearly stated when he was diagnosed well AFTER the tickets had been purchased. Ironically, all other family members — who DID NOT purchase insurance have been able to refund their airline tickets. I would have been better off not buying insurance. When I googled “Access America” and scam or fraud… several stories popped up. I was wondering what other people’s experience has been with Access America or any other travel insurance company, for that matter. Please investigate for yourself before purchasing. Comments [ 0 ] |
| Submitted by: | Julie 34 year-old :: Female Reviewer :: Riverside |
| Date Submitted: | January 6, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | BIG SCAM COMPANY I bought the insurance while printing my e-ticket, I got sick on the checking line and couldn't take my plane. I file a claim and they refused to pay because the food poison that I got was consider "pre-existence" how in the world something your eat early can be consider "pre existence" I appealed but it was a waste of time. The email answered for my appeal was cold, rude and hopeless... They just want your money, they told me in a few words appeal all you want, complain to any agency you want... we will not reverse our decision. DO NOt BUY FROM THEM. Comments [ 0 ] |
| Submitted by: | The Teacher 51 year-old :: Female Reviewer :: Magnolia |
| Date Submitted: | January 4, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Had I only read the other complaints before I boug Its a shame that I have to read about these sort of posts AFTER, and not before, I opted to purchase insurance from Access America. I just received a letter stating that my "insurance plan does not provide coverage for Existing medical conditions." To be clear, Delta, the airline that I purchased my ticket from, tarnishes its reputation by associating themselves through their partnership with a company that engages in this sort of scam. Comments [ 0 ] |
| Submitted by: | Tutti 63 year-old :: Female Reviewer :: Bethesda, MD |
 |
|
Related Sites & Information |
|