| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 18 / 14 | 5 / 27 | 32 | 2.50 | 2.40 | 2.62 | 3.73 | 2.81 |
| Date Submitted: | February 6, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | I Bought What? The worst part about Access America, in my opinion, is that their coverage for Trip Protector is added on to any ticket purchased on Orbitz if you don't uncheck the box. Of course it is a very crowded site, with many options to check, and apparently uncheck. Why should I have to uncheck something I don't want to pay for? I even looked for the box this time, and didn't see it. I only found out I was being charged after check out, on my receipt. Then, of course, one has to call Orbitz and be transferred to Access America to cancel something you never wanted in the first place. I'm sure most people just go through and pay and don't notice, and Access America and Orbitz split up your $39. It should be illegal to have any box prechecked on any e commerce site. Comments [ 0 ] |
| Submitted by: | MC 47 year-old :: Male Reviewer :: Brooklyn |
| Date Submitted: | February 5, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | COMPLETE SCAM I purchase travel insurance from Access America along with my airline ticket — a few weeks later my father was diagnosed with lung cancer. I sent the company a letter from my father’s oncologist — clearly stated when he was diagnosed well AFTER the tickets had been purchased. Ironically, all other family members — who DID NOT purchase insurance have been able to refund their airline tickets. I would have been better off not buying insurance. When I googled “Access America” and scam or fraud… several stories popped up. I was wondering what other people’s experience has been with Access America or any other travel insurance company, for that matter. Please investigate for yourself before purchasing. Comments [ 0 ] |
| Submitted by: | Julie 34 year-old :: Female Reviewer :: Riverside |
| Date Submitted: | January 6, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | BIG SCAM COMPANY I bought the insurance while printing my e-ticket, I got sick on the checking line and couldn't take my plane. I file a claim and they refused to pay because the food poison that I got was consider "pre-existence" how in the world something your eat early can be consider "pre existence" I appealed but it was a waste of time. The email answered for my appeal was cold, rude and hopeless... They just want your money, they told me in a few words appeal all you want, complain to any agency you want... we will not reverse our decision. DO NOt BUY FROM THEM. Comments [ 0 ] |
| Submitted by: | The Teacher 51 year-old :: Female Reviewer :: Magnolia |
| Date Submitted: | January 4, 2010 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Had I only read the other complaints before I boug Its a shame that I have to read about these sort of posts AFTER, and not before, I opted to purchase insurance from Access America. I just received a letter stating that my "insurance plan does not provide coverage for Existing medical conditions." To be clear, Delta, the airline that I purchased my ticket from, tarnishes its reputation by associating themselves through their partnership with a company that engages in this sort of scam. Comments [ 0 ] |
| Submitted by: | Tutti 63 year-old :: Female Reviewer :: Bethesda, MD |
| Date Submitted: | October 27, 2009 |
| Travel Insurer: | Access America |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | People beware Access America is a cynical fraud I purchased three airline tickets, including one for my mother, back in March for a flight in September and paid for travel insurance from Access America offered through Orbitz. I wish I hadn't. It would save me money, time, and headache. Apparently, AA doesn't recognise death proved by the death certificate as a ligitimate excuse to cancel your flight. AA sent a three-page questionary to my mom. I called, explained she's dead and there's no way the stupid paperwork can be filled out. Well, two month later my mom receives another letter from AA. They write, Dear, my mom's name, since we have not received the supporting information to your claim. Your claim has been closed. Please feel free to contact us with any questions.... Well, that would be difficult to do for a person whose body was cremated three month ago. I feel like Access America pooped on my front porch and then knocked at the door to ask for toilet paper. Access America is cynical fraud! People beware, don't give your money to crooks. Comments [ 0 ] |
| Submitted by: | Leo 53 year-old :: Male Reviewer :: MA |
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